Questions about payment methods
What payment options do I have?
We offer our customers the following payment options:
Purchase by cash on delivery
Payment by credit card
Payment by instalments
Direct debit by direct debit
How do I find out the bank details if I want to pay in advance?
During the order process our Iban and BIC number is displayed in our online shop. You can easily and safely pay by bank transfer.
How does the payment by instalments work?
The payment by instalments is an offer of our partner Paypal. In addition to the secure immediate payment via the own buyer account Paypal offers an uncomplicated payment by instalments. Choose the payment method installment on your paypal account during the payment and you can pay the invoice amount easily and comfortably in twelve monthly installments. This service is possible with an order value of 199,00€ up to a maximum of 5.000,00€.*.
Questions about shipping
How does 3P calculate the shipping costs?
The shipping costs are fairly calculated and transparent for our customers. Up to an order value of € 80.00 we charge € 4.90 per order, from an order value of € 81.00 we ship our goods free of charge for end customers.
Our logistics partner is DHL.
What are the costs for foreign orders?
For orders from abroad, the shipping costs are automatically calculated and clearly displayed in the ordering process of our online shop.
Is an order by express delivery possible?
Since 95% of the shipments within Germany are delivered by DHL within 24 hours, we do not offer express delivery. Another advantage of DHL is that shipments are also delivered on Saturdays.
Is a parcel delivery on Saturday possible?
Yes, our service provider DHL reliably delivers our shipments from Monday to Saturday. If orders are received by Friday 14:00 hrs, 95% of the shipments are still delivered on Saturday.
Questions about transport
How long does the transport of my order take?
For orders from Germany, we ship the goods on the same day if the order is received by 15:30 hrs. The delivery time with DHL is usually one working day. The transport to the German islands usually takes two to three working days.
What are the delivery times for orders from abroad?
For orders from other European countries, we cannot make any binding statement on the duration. The transport time depends on the geographical location of the recipient’s address and on the national transport service provider.
Is my package insured in transit?
Yes, our packages are all insured against loss.
Questions about opening hours
What are the opening hours at 3P?
We are available for our customers from 7:30 am to 4:00 pm by telephone on 025836-4245. Outside these hours you can send us a message by e-mail to info_at_3ppp.de. We will then immediately take care of your request.